bk 8 Privacy Policy

Introduction and Scope

bk 8 places the highest importance on the privacy of its members. This privacy policy explains what information is collected about you when you use bk 8's website and related services, how that information is processed, and how you can maintain control over it.

This policy applies to all individuals who use any bk 8 service — whether through the web platform, mobile application, or any other channel. By creating an account on the site or continuing to use the services, you are considered to have accepted the terms of this policy.

This privacy policy should be read together with our Terms and Conditions. Both documents together form the basis of the legal relationship between you and bk 8.

Types of Information Collected

bk 8 may collect different types of information in different ways. What is collected depends on how you use our services.

2.1 Information You Provide Directly

Information you provide when registering an account — such as your name, date of birth, mobile number, email address, and national ID details — falls under directly provided information. Your bKash, Nagad, or Rocket account details for financial transactions are also included here.

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically. This includes:

• Your device's IP address and location data
• Browser type and operating system information
• Logs of which pages you visited and how long you stayed
• Information collected through cookies and similar tracking technologies
• Gameplay history and transaction records

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, bk 8 may occasionally verify information with trusted third parties. Such information exchanges are limited and conducted for specific purposes only.

Purpose of Information Use

bk 8 uses collected information only for specific and lawful purposes. These purposes are described in detail below:

3.1 Account Management and Service Delivery

Information is used to create and maintain your account, process deposits and withdrawals, verify bonus eligibility, and provide you with access to our services.

3.2 Customer Support

Our support team uses your account-related information to give you accurate and prompt answers to your questions. bk 8 offers support in Bengali and English 24/7 via live chat and email.

3.3 Security and Fraud Prevention

Information is analysed to ensure account security, detect suspicious transactions, and prevent unauthorised access. Modern security methods including SSL encryption are used.

3.4 Responsible Gaming

We monitor members' gaming activity to identify early signs of potential issues and provide support where needed. Visit our Responsible Gaming section for more details on this.

3.5 Service Improvement

Information is used to conduct analysis in order to understand user experience and improve the platform's functionality.

Information Storage and Security

bk 8 follows industry-standard technical and organisational methods to keep your personal information secure.

4.1 Encryption and Security

Your data is encrypted using SSL (Secure Socket Layer) technology. All financial transactions — whether through bKash, Nagad, or Rocket — are carried out through secure protocols. Account passwords are stored in hashed form; no member of our staff can read them.

4.2 Data Retention Period

Necessary information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a period of time due to legal obligations or the need to resolve disputes.

4.3 Staff Access

Only staff members who require your personal information to carry out their professional duties are given access to it. All staff are bound by strict confidentiality agreements.

Information Sharing and Third Parties

bk 8 does not sell your personal information or share it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Service Providers: Selected partners for payment processing, identity verification, and technology services — who operate under strict confidentiality agreements.
• Legal Requirements: Information may be provided to comply with court orders or lawful requests from government authorities.
• Fraud Prevention: Relevant information may be exchanged with the appropriate authorities to prevent money laundering or other financial crimes.
• Business Changes: If there is any change in bk 8's ownership or structure, information may be transferred to the new authority, but the protections in this policy will remain in place.

Outside of this list, information is not disclosed in any other circumstances without your explicit consent.

Cookies and Tracking Technologies

bk 8's platform uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your language preference and specific settings.
• Analytics Cookies: These cookies are used to understand which parts of the platform are used most.

6.2 Cookie Controls

You can set your own preferences for accepting or rejecting cookies in your browser settings. Please note, however, that disabling certain essential cookies may affect the normal functioning of the platform.

Your Rights and Choices

As a bk 8 member, you have certain important rights over your own information. Contact our support team to exercise these rights.

7.1 Right to Access Information

You may ask what information bk 8 holds about you. Upon request, we will provide that information within a reasonable time.

7.2 Right to Correct Information

You have the right to request correction of any incorrect or outdated information in your account. A verification process may apply for corrections to important details such as name or date of birth.

7.3 Right to Withdraw Marketing Consent

If you no longer wish to receive promotional emails or messages, you may withdraw that consent at any time. However, important transaction-related notifications will continue to be sent.

7.4 Right to Close Your Account

If you no longer wish to use bk 8's services, you may request to close your account. Full details of this process are available in our FAQ section.

Minors and Age Verification

All bk 8 services are for persons aged 21 or over only. Information provided for age verification during registration is checked with great care.

If we suspect any member is a minor, bk 8 has the right to immediately suspend the account and keep the relevant information secure. Keeping minors away from gambling or betting is an essential part of our responsibility.

Policy Changes and Notification

bk 8 reserves the right to update this privacy policy from time to time. Changes may be made due to significant changes in services or as required by law.

Members will be notified of any significant changes via email or through the platform. If you continue to use the service after a new policy takes effect, you will be considered to have accepted the updated policy. It is therefore advisable to visit this page regularly.

You can tell when the policy was last changed by checking the "Last updated" date at the top of the page.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. We will look into your matter carefully as soon as possible.

You can reach our customer support team 24/7 via live chat or write to us by email: [email protected]

We are committed to protecting your privacy. Your trust is our most valuable asset and bk 8 always strives to maintain it. To learn more about us, visit our About Us page.